New to Stainless Cable & Railing? Here’s What to Expect When Ordering
If you’re considering a custom railing system for your home, business, or project — welcome! Our specialty at Stainless Cable & Railing is high-end railing systems that are customized to meet your specific requirements. As a first-time customer, this guide explains what to anticipate so you can feel secure at every turn.
Step 1: Initial Inquiry & Project Review
Our project support team will collect some preliminary information as soon as you get in touch, whether by our website, email, or phone. This usually consists of::
- Project type (deck, stairs, balcony, fence, etc.)
- Preferred railing style (cable, glass, hybrid, etc.)
- Location and environment (coastal, indoor, high wind, etc.)
- Approximate measurements or drawings if available
This helps us understand the scope and determine the best system for your needs.
Step 2: Expert Consultation & Recommendations
After we’ve reviewed your project, a member of our team will connect with you to:
- Recommend the right materials, posts, and components
- Advise on code compliance (e.g. residential vs. commercial)
- Explain finish options like powder coat, stainless, or black oxide
- Help you plan mounting style: fascia, surface, or core mount
We’re here to educate — not pressure — so we’ll answer all your questions thoroughly.
Step 3: Custom Quote & Preliminary Drawings
After reviewing the details of your project, we will send you a customized price that includes:
- Recommended materials and finish selections
- A full breakdown of components and quantities
- Estimated pricing, lead times, and shipping details
Every order comes with a custom layout drawing to illustrate how your railing system will fit and function. For more complex projects, this drawing becomes especially valuable for confirming dimensions, placement, and design before fabrication begins.
Step 4: Final Measurements & Shop Drawings
When you’re ready to move forward:
- We’ll request final measurements or assist you in gathering them
- Our drafting team creates shop drawings — precise, scaled diagrams of your railing system
- You’ll receive the drawings and a final quote to review and approve before anything is fabricated
This is your chance to make adjustments and ensure everything is correct.
Step 5: Fabrication & Quality Control
Your system goes into production after approval:
- To order, posts are cut, welded, and cleaned
- Cable, top rail, and components are custom-prepped
- Every part is inspected and labeled to match your drawing
We fabricate everything in-house to maintain quality and precision.
Step 6: Organized Shipment & Documentation
Your custom system is packed and labeled in sections for easy identification. We provide:
- A parts list that matches your shop drawings
- Step-by-step installation instructions
- Phone and email support if you or your contractor have questions
We ship nationwide with careful packaging to protect your investment in transit.
Step 7: Installation Support (DIY or Pro)
You can choose to install the system yourself or work with a contractor. Either way, we’re available for:
- Technical advice or clarifications
- Guidance on tools and installation techniques
- Troubleshooting any on-site challenges
Our support doesn’t end when the box arrives — we’re with you until the last cable is tensioned.
A Seamless Experience from Quote to Completion
Ordering a custom railing system might sound overwhelming — but our process is designed to make it simple. We combine hands-on customer service with industry-leading materials and precision engineering to deliver railing systems that are as durable as they are beautiful.
Have a project in mind?
Contact us today and let’s take the first step together at 888-686-7245 or visit our website at mcstaging.stainlesscablerailing.com.